Clothing Rental Disclaimer
To ensure a smooth and efficient rental process, please provide the following details when sending a message to rent clothing:
Clothing Name: Specify the name or a description of the clothing item you'd like to rent.
Size: Clearly mention the size you need (e.g., Small, Medium, Large, etc.).
Length: If applicable, indicate the required length
Time and Date: Let us know the exact time and date you would like to rent the clothing.
Example Message Template:
"I would like to rent the [Clothing Name] in size [Size] and length [Length] for [Time and Date]."
Returns & Refunds
If you are not fully satisfied with your Studio MX purchase, you may request a return within 14 days of receiving your order.
Once your return request has been approved, the item must be shipped back within 14 days.
Conditions for return
Items must be returned:
- unworn and unused
- in original condition
- with original packaging
- with proof of purchase
Items that show signs of wear, damage, or alteration may not be accepted.
Return shipping
Customers are responsible for return shipping costs.
Original shipping costs are non-refundable once the order has been shipped.
If a refund request is made before the order has been shipped, 50% of the shipping fee will be refunded to cover payment processing and order handling costs.
Studio MX is not responsible for items lost or damaged during return shipping. We recommend using a tracked service.
Non-returnable items
Returns may be excluded for:
- made-to-order items
- custom garments
- personalised pieces
Refunds
Once the returned item is received and inspected, the refund will be issued to the original payment method.
Return requests
To initiate a return, please contact:
info@studiomxdesign.com
Studio MX reserves the right to refuse returns that do not meet the conditions above.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Delivery times can wary, but usualy production time takes up to 2 weeks for domestic and for international orders -plus actual shipping - domestic (3 days), international (4-5 days)
Please note that these are hand cut & made garments so their production time can be affected by the demand of the product.
(That means their production may take up to 10 days or more and then they are shipped)
The tracking code will be sent out to you the moment lable for your package is created. (If you haven't recieved it, you can check spam or message us)
If your order hasn't arrived after 25 days, please contact us and we will send you the update, as some of the designs take a bit more time to be made :)
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to send us a message about the product you were looking for. We will get back to you about a restock 🖤
🖤 Where is MX based ?
In Europe, LV
🖤 Where can I find sizing information?
In the description of every product or at the bottom of every page.
🖤 How long before my order ships?
As these are hand crafted garments, some may take up to 10 days (depends on the demand). After the 10 days your order will be sent, for domestic orders package will arrive to you in 3-4 days, for international up to 23 days .
🖤 What size should I buy?
In general, it is best to start with your regular size.
If you’re not sure which size will work best for you, send us a message for additional advice.
🖤 Why should I enter my phone number?
We use your phone number if there are any questions regarding your order. Also, your number is used by the delivery company to reach you.
🖤 What’s the delivery procedure?
First you will get an order confirmation email. After the garment is packaged and shipped out you will recieve an email with the tracking number.
🖤 Where my order will be shipped from?
All orders currently are shipped worldwide from Europe.