Clothing Rental Disclaimer

To ensure a smooth and efficient rental process, please provide the following details when sending a message to rent clothing:

Clothing Name: Specify the name or a description of the clothing item you'd like to rent.
Size: Clearly mention the size you need (e.g., Small, Medium, Large, etc.).
Length: If applicable, indicate the required length
Time and Date: Let us know the exact time and date you would like to rent the clothing.

Example Message Template:
"I would like to rent the [Clothing Name] in size [Size] and length [Length] for [Time and Date]."

Returns & Refunds

If you are not fully satisfied with your Studio MX purchase, you may request a return within 14 days of receiving your order.

Once your return request has been approved, the item must be shipped back within 14 days.

Conditions for return

Items must be returned:

• unworn and unused
  
• in original condition
  
• with original packaging
  
• with proof of purchase
  

Items that show signs of wear, damage, or alteration may not be accepted.

Return shipping

Customers are responsible for return shipping costs.

Original shipping costs are non-refundable once the order has been shipped.

If a refund request is made before the order has been shipped, 50% of the shipping fee will be refunded to cover payment processing and order handling costs.

Studio MX is not responsible for items lost or damaged during return shipping. We recommend using a tracked service.

Non-returnable items

Returns may be excluded for:

• made-to-order items
  
• custom garments
  
• personalised pieces
  

Refunds

Once the returned item is received and inspected, the refund will be issued to the original payment method.

Return requests

To initiate a return, please contact:

info@studiomxdesign.com

Studio MX reserves the right to refuse returns that do not meet the conditions above.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Our pieces are in stock and ship from Riga within 7 days of your order.

After dispatch, delivery takes about 3-4 days in Latvia and about 5-6 days to most of Europe. Baltic orders are delivered to a Unisend / LP Express parcel locker.

You will receive your tracking code as soon as the label for your package is created. (If you haven’t received it, please check spam or message us.)

If your order hasn’t arrived within 3 weeks, please contact us and we will check it for you.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to send us a message about the product you were looking for. We will get back to you about a restock 🖤

🖤 Where is MX based ?

In Europe, LV

🖤 Where can I find sizing information?

In the description of every product or at the bottom of every page.

🖤 How long before my order ships?

Our pieces are in stock and ship within 7 days. After dispatch, domestic orders arrive in 3-4 days and most European orders in about 5-6 days.

🖤 What size should I buy?

In general, it is best to start with your regular size. 

If you’re not sure which size will work best for you, send us a message for additional advice. 

🖤 Why should I enter my phone number?

We use your phone number if there are any questions regarding your order. Also, your number is used by the delivery company to reach you.

🖤 What’s the delivery procedure?

First you will get an order  confirmation email. After the garment is packaged and shipped out you will recieve an email with the tracking number.

🖤 Where my order will be shipped from?

All orders currently are shipped worldwide from Europe.